Download eBook/Pdf Service Operations Management, 5th Edition – Instructor Resources (Instructor’s Manual + PowerPoint Presentations)

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.Pearson, the world’s learning company.n nnPlease note that by purchasing this product, you will only receive instructor resources related to the book. This product does not include the book itself.nnFormat: Multiple Formats | Language: English | Edition: 5 | Publisher: Pearson (9 Nov. 2020)